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The 8th “Leadership” Day of Christmas – The Gift of (Served) “Customers”

I’ve tried so far to connect the day’s assignment/gift to the 12 Days of Christmas song – since I don’t have a close linkage between 8 maids a-milking and thinking about our “Customers,” I’ll do the best I can.

I did not grow up on a farm, so I didn’t milk cows. However, I did grow up in a home where my dad was a business owner who serviced the needs of people more than selling a product. Customers or clients are like cows, and church folks are called sheep! I learned the first lessons about taking care of “Customers” from my dad, other pastors, leaders, and businesspeople.

There’s my connection… I’ll try to do better tomorrow.

And here are your questions for the day:

  • How would our business or ministry results be different if we could serve more “Customers” better?
  • What can I do as a leader to help my team serve more “Customers”?
  • What barriers do I present to this worthy goal (intentional or otherwise)?
  • How can I help my team think about “Customers,” internal and external, from the perspective of service or “Wow!” and not just simple satisfaction?

The gifts that can come from clear answers and actions on these questions are enormous.

After all, Jesus served us with the ultimate sacrifice. And it began when He gave up being born in the last room at the Inn but was born in an animal stable, all before going to the cross to meet our greatest need, eternal salvation.

So, get started.

I’ll be back tomorrow with your next gift.

Written by Stan Ponz
Dr. Stan Ponz is founder and president of Make It Clear Ministries (a national ministry that began in 1973 to help people take the Gospel and the Word of God into every person's world!). Stan also serves as President of Clarity Christian College. and is married to his high school sweetheart Carol, who led him to the Lord in 1966.